Clearview electric download#

I called to complain about the outrageous increase. The supply charge was now 112.76 billed at. The supply charge was $31.87, I never received notification of any change. 10990 rate and it totaled $86.35 with 290 kwh usuage. I had Clearview as my supplier for what I believed was a 10-month period at. Furthermore, Clearview does not find that this account is due a refund. Nonetheless, Clearview will upload these documents with this response. In June 2022, Clearview then mailed a Terms of Service change notice, which explained that a monthly base charge would be added to the account, in addition to his variable rate, and it too was subject to changing monthly.īefore the customer reported his details to the ********************, the customer requested from the *************************** copies of these documents,on Februa ******** Service supervisor then, on March 2, 2023,provided these documents via email too. Furthermore, an account's distribution utility is responsible for determining an account's Disconnect Date, not the electric supplier.Ĭlearviews records show that the required two renewal letters, for fixed contracts, were mailed before the initial 6-month contract expired, before the February ******************************************************************************* another plan instead of the default renewal plan,a month-to-month variable rate, they could contact ***************** or visit *********************** website, to discuss plan options. The Terms also explained that the price may be higher than the standard offer in any given period.įor clarification purposes, Clearview cannot predict when a customer will choose to cancel, therefore, there is no connection between a month-to-month variable rate and an account dropping.

Clearview electric download#

The promotional plan was not subject to a contract expiration notices but the Terms of Service (available for download at the time of enrollment and mailed after the Sign-Up Date) explained that after the promotional period, the account would then receive Clearview's month-to-month variable rate. This plan had the stipulation that the enrollment would be sent to their utility approximately Febru(April 14, 2022, was set as the Effective Date). On February 2, 2022, an online application was completed for the account in question the plan chosen was a promotional variable rate guaranteed not to exceed $0.1009/kWh for 9 months. The ********************* confirmed that, on December 16, 2020, the customer cashed this check, # *****, for $45.85.Īll the documents mentioned in this response and the refund check were mailed to the same address. In **, notices are only required to be mailed before a 25% (or more) rate increase the account shows that three notices were mailed (newest to oldest):Īlso, the initial plan that the customer accepted included the promotion of receiving a 5% Cash Back refund check after the first 12 months and if the account was in good standing. The plan that the customer accepted was a plan not subject to renewal notices, but as listed in the Terms of Service, mailed shortly after enrolling, after the initial plan ended, the account continued to a month-to-month variable rate since it was not renewed. When the customer agreed to have ********************** as her electric supplier, on October 1, 2019, and was asked for an email address, she replied no email, thank you however, as the customer correctly stated, *********************** ** customers receive notices by mail. First, Clearview would like to extend its appreciation for the customers patience, awaiting a response to her details.